Successful Self-Op Foodservice at a Health System

Luckily, automation software can play a vital role in helping Food & Nutrition Services to attain successful self-op foodservice.

Inventory

With accurate inventory management, foodservice staff can track waste and thus be more efficient and cost-effective. Software can also automate item fulfillment, floor stock requisitions, and physical inventory valuation. The information collected can then be used to make data-driven decisions.

Retail

A point-of-sale system increases throughput when customers have their preferred payment options: payroll deduction, declining balance, credit cards, etc. Data can also show which items are performing well, thereby improving forecasting.

What’s more, caregivers may only have thirty minutes to refuel. Misra explained, “By the time they reach the bistro, order food, and stand in line to pay for their food, their break is almost over.” Retail online meal ordering helps staff maximize their crucial break times, giving them more time to eat and recharge.

Staff and guests are more likely to stay on-site when they feel the hospital meets their needs. A variety of cuisines and healthy options will inspire customer loyalty and even, as Harris Health System demonstrates, employee retention.

Tray Tracking

Tray delivery delays can negatively impact a hospital’s reputation and patient satisfaction. Furthermore, incorrect orders can lead to complications, postponed surgeries, or even fatalities. Tray tracking software can ensure each patient receives the proper items (or no food if NPO). Per Misra, tray tracking “has been a key tool in managing patient safety.”