PATIENT SELF ORDERING
HOW TO BOOST PATIENT SATISFACTION
WITH MOBILE MEAL ORDERING
Ensure patient nourishment
Offer a pleasant hospital experience
PAIN POINTS SOLVED
Ease staff stress & labor deficiency
Decrease meal ordering wait times
ONTRAY HELPS YOU
Provide a contactless ordering option
Engage patients in their recovery process
Thanks to the progression of technology, many services are now available at our fingertips. The surge in mobile ordering has garnered a broad reach, from enabling consumers to buy groceries and take-out meals to empowering hospital patients to order food using their devices. The advantages of the digital experience are extensive. That is why healthcare food and nutrition services are incorporating patient self-ordering into their dining processes – to exceed the quality of care one meal at a time.
At Computrition, we also understand that processes, such as ordering meals, aren’t the only factors that can affect patient satisfaction; the meals that are plated on the trays matter just as much. After all, food isn’t merely a source of nourishment but a valuable aspect of a hospital stay that can provide a sense of comfort and joy reminiscent of home. From the recipes that are created and food prepared to how meals are ordered, tracked, and delivered – Computrition cares about what’s on a tray!
INNOVATIVE PATIENT SELF-ORDERING
An add-on module to Computrition’s Nutrition Care Management system, HS onTray provides patients with a convenient and contactless way to self-order their desired meals at their preferred times with their smartphones. Patients will receive menu options customized to their prescribed diet order(s), so they can easily view their diet order restrictions and allergy information, along with their meal’s nutrition values and descriptions. HS onTray’s thoughtful user interface is designed to prioritize the patient experience for enjoyable mobile meal ordering. It operates on a device’s web browser, requiring no app store download or account creation so that less time is spent ordering and more time is given to preparing the food!
Once patients are admitted to their room, staff will authenticate them and obtain their preferred method of contact (i.e., email address or mobile phone number) to provide them a personalized link to access HS onTray. After verification is completed, a personalized link is sent securely via email or text message so the patient can directly access HS onTray. After a simple confirmation of last name and date of birth, patients gain access to meal selections for the current day and the next day. Additionally, patients can rest assured that their family members can easily assist them should they want help placing their meal orders.
Adding patient self-ordering technology to your existing meal order solutions offers an alternative to the common ordering methods, such as staff-assisted or interactive edutainment technology. Considering the fluctuations in the healthcare workforce coupled with periodic spikes in hospital admissions, patient mobile meal ordering can alleviate pressure from short-staffed departments. Likewise, patients also benefit, especially during high volume meal periods when room service call centers experience longer wait times.
HS onTray supports both traditional and room service styles, including the option to schedule tray delivery times. Due to Computrition’s interoperability between systems, staff will receive an alert in Room Service Connect or Hospitality Suite when patients submit an order using HS onTray. Also, the patient’s record will indicate if they self-ordered through HS onTray, enabling staff to review the record and apply any updates. What’s more, if your facility already uses TouchPoint Dining with an integrated edutainment system, then no additional setup is required to implement HS onTray – talk about efficiency!
Whether you are a single-site hospital or a multi-site health system, HS onTray offers the flexibility to implement a patient self-ordering process at one or all locations and allows you to customize the look and feel of the solution for each site.
Fully integrates with data from Nutrition Care Management
Supports Android smartphones and Apple iPhones and iPads
Compatible with both traditional and room service styles
Permits advanced ordering for current day and next day meals
Prevents patient over-ordering through menu item category limits
Allows customization for logos, listed nutrients, and menu item names
Requires no app download
or account creation
Relieves long room service
Boosts cost savings on hardware
Educates through customized menus per patient diet restrictions and food allergies
Empowers patients and
reduces staff stress
Promotes hospital-wide safety practices with contactless processes
see it in action
Explore additional resources to discover how patient self-ordering technology will
optimize your foodservice and nutrition department with our pillars of automation!