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PATIENT SELF ORDERING TECHNOLOGY

HOW TO OPTIMIZE
PATIENT MEAL ORDERING

TOUCHPOINT DINING (TPD)

TPD SNAPSHOT

RESPONSIBILITIES

Improve the patient dining experience

Educate patients on proper nutrition

PAIN POINTS SOLVED

Streamline the overall patient meal ordering process

Decrease hospital food waste

TPD HELPS YOU

Give patients the flexibility to initiate meal requests

Engage patents and boost satisfaction

A tablet showing a screenshot from Oneview Healthcare's Care Experience Platform.

POWER OF TECHNOLOGY

Technology plays a vital role in our daily lives and impacts communication, education, and even the dining experience. In the healthcare setting, technology is an integral part of food and nutrition services. Consequently, the need for more flexibility has caused patient self-ordering to become an emerging way of involving the patients in their care. 

Patient meal ordering empowers patients with a contactless option to safely order meals on their own, rather than doing it through staff via bedside or room service. As a result of streamlined workflow, staff time can be reallocated toward other patient-centric initiatives, leading to a steady rise in satisfaction scores!

RELIABLE INTEGRATION

By integrating Computrition’s TouchPoint Dining solution with a partnering patient experience system, hospitals can expand their patient meal ordering options and fully automate patient dining services to give some control back to the patient.

TouchPoint Dining serves as a correspondent, communicating menu data from Computrition’s Nutrition Care Management system to a third-party in-room TV monitor or tablet. Once the patient verifies their identity, self-ordering their preferred meal at their desired time is easily done using a bedside remote or pillow speaker.

While the patient gains more liberties in the meal ordering process, the hospital remains fully in charge of upholding safety by maintaining the sanitation of the devices.

IN COLLABORATION WITH HOSPITALS USING EPIC AS THEIR EHR, TOUCHPOINT DINING PROVIDES INTEGRATION CAPABILITIES WITH THE MYDINING SECTION OF THE PATIENT APP, MYCHART POWERED BY EPIC!

An infographic displaying TouchPoint Dining's integration between Nutrition Care Management and Meal Ordering System.
An elderly male patient using a remote for self ordering as he smiles and relaxes in his hospital bed.

EDUCATE + ENGAGE

Education is key in a patient’s recovery and is crucial in improving outcomes while minimizing readmission. For that reason, nutrition services are leveraging the education component of interactive patient engagement systems to teach patients effective diet management during their hospital stay.

Patient meal ordering through TouchPoint Dining provides customized menus tailored to the patient’s specific diet restrictions and offers features like food item description, dietary limits with alerts, nutrient value for each menu item, and total nutrient value of the entire meal. Even though patients have the freedom to order their meals, if any adjustments are necessary, staff can provide nutrition insights for making improved choices.

THE BIG SHIFT

Additionally, TouchPoint Dining is compatible with a traditional trayline or an on-demand room service program, reducing the cost of labor and additional resources that would otherwise be required to process all patient meal requests manually. 

As hospitals automate patient dining services, improvements in the patient meal ordering process not only enhance patient satisfaction but also produce a rapid decline in total food waste. Consequently, nutrition service departments will actualize a big shift in their supply chain performance!

"OUR SATISFACTION WITH MEAL SERVICES HAS DOUBLED, AT ONE
OF OUR HOSPITALS IT WENT FROM 35 TO 90 PERCENTILE SATISFACTION SCORE."


HonorHealth

"OUR SATISFACTION WITH MEAL SERVICES HAS DOUBLED, AT ONE OF OUR HOSPITALS IT WENT FROM 35 TO 90 PERCENTILE SATISFACTION SCORE."


HonorHealth

system essentials

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Flexible patient self-ordering for contact-free meal selections

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Integration with a prominent patient experience vendor

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Patient ID verification process to ensure menu corresponds with diet orders

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Alerts warn patients when specific dietary limits are reached

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Visibility of food item description, nutrient value for each menu item, and total nutrient value of the entire meal

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Compatible with a traditional trayline or an on-demand room service program​

OPTIMIZED OUTCOMES

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Patient-initiated meal requests help reduce food waste

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Engaged patients produce higher satisfaction scores

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Nutrition education helps improve patient outcomes and lowers readmissions

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Redirect staff time toward other patient-centered initiatives

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Reduce the amount of staff needed in room service call center environments

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Supplemental option to
paper menu printing

see it in action

Take a look at additional resources to find out how patient self-ordering technology will
optimize your foodservice and nutrition department with our pillars of automation!