Computrition's Prodigy Award is designed for recognizing and showcasing our customers who
demonstrate innovative and successful use of our products and solutions, improving financial
and operational performance in the foodservice and healthcare industry.
Computrition's Prodigy Award is designed for recognizing and showcasing our customers who demonstrate innovative and successful use of our products and solutions, improving financial and operational performance in the foodservice and healthcare industry.
Below are the winners of the 2019 Prodigy Award contest.
Below are last year’s winners for the Prodigy Award. Check back to this page frequently and look out for future emails regarding the 2020 contest! Contact your Account Relationship Management team if you have any questions.
legacy health system
Legacy Mount Hood happens to be one of the seven hospitals within the Legacy Health System and is located in the Pacific Northwest, and their submission demonstrated the impressive impact of automation relative to operational efficiencies.
Legacy Mount Hood realized they needed a way to improve their tray line and meal delivery program when they experienced a drop in their patient satisfaction scores, and saw a rise in tray errors and food costs. The decision was made to join their sister sites and implement Computrition’s Room Service solution. With an established menu data set to support a centralized call center workflow from other Legacy sites, the transition for Legacy Mount Hood was seamless.
After implementing Room Service, only one tray error was experienced, resulting in an 80% decrease of tray errors and an increase in patient satisfaction scores.
Furthermore, by serving patients what they wanted to eat, they were able to reduce waste and eliminate overproduction caused by preparing trays for patients that had been discharged.
The use of Computrition's Room Service advance meal ordering option provided comfort to families who were able to take part in patient care by calling ahead to schedule their loved one's meals for the day.
The printing of Exception tickets, when changes were made to pre-selected meals, helped increase patient safety by alerting staff or diet order changes.
Congratulations to the team at Legacy Health System for their outstanding achievements with the implementation of Room Service and for sharing the impact it has had on patient experience and cost savings!
Renown Health consists of three inpatient facilities in Northern Nevada. The largest of the three facilities, Regional Medical Center (RMC), is an 800-bed acute care hospital that has been with Computrition since 2012, and in 2017, their other two sites, South Meadows Medical Center (SMMC) and Rehabilitation Hospital (RH), were automated as well. About 750,000 meals are served per year among all three sites.
During the initial implementation in 2012, RMC realized the importance of clean data as they experienced unfavorable patient safety risks and a lack of staff confidence in the system to unmanaged data.
Things took a turn in 2016 with the creation of a system administrator role to analyze and maintain the integrity of data. In 2017, SMMC and RH were automated due to the consistency needed across the network. The integration of all three sites was challenging, but proved rewarding as they increased patient safety, staff retention, and regained trust in the system. Implementation of the best practices helped them identify and correct 500 data errors!
One of the most dramatic benefits seen by Renown's foodservice staff was fine-tuning SmartSubstitutions, reducing the report from 16 pages to 7 pages per meal, elimination of manual corrections, reducing stress on the production staff, and redirecting staff time to interact with patients.
Better utilization of the software and the consolidation of menus at all three sites for consistency enables the Renown team not only to work more productively, but eliminate discrepancies, improve patient safety and increase staff satisfaction.
saint luke's health system
Saint Luke's Health System is an enterprise system that has five sites achieving system-wide standardization and consistency with Computrition's Hospitality Suite.
Their success with the Room Service system stems from providing patients what they want to eat, when they want. Standardization of products and recipes within their three schemas is accomplished through the use of the merge functionality. Implementation of a tube feeding interface with EPIC has increased patient safety and eliminated the paper process. They have decreased manual entry errors and improved workflows. In addition, they’ve reduced waste by the use of the Tally Guide report.
The Tray InMotion (TIM) module has helped to provide patients with the highest level of service possible! With the use of TIM’s Operations Connect dashboard view of tray data, they have been able to ensure meal quality, reduce risks, and create competition between staff.
Saint Luke's shared how they were able to avoid implications of a canceled procedure with the use of TIM's tray tracking system:
"Upon scanning a wristband, one of our servers received a wrong diet error alert, [we] went to verify with nursing, [they verified the] patient was NPO and scheduled for a heart procedure on a Friday. Without the alert, the patient, staff, and financial impact would have been considerable."