STAFF & PATIENT
Our satisfaction with meal services has doubled, at one of our hospitals it went from 35 to 90 percentile satisfaction score, and that’s Press Ganey.
Tray InMotion facilitates tracking of tray delivery to ensure that patient trays are delivered timely. Data can also be used to monitor and coach employees.
54% of healthcare executives report patient experience and satisfaction as one of their top three priorities.
JOURNAL OF THE ACADEMY OF NUTRITION AND DIETETICS
When it comes to managing the distribution of meals, automating the tray delivery process is instrumental in preventing inaccurate tray deliveries and shielding patients from unforeseen harm. Personalizing the patient experience with a room service program or patient self-ordering technology gives patients the flexibility to choose what they’d like to eat within their diet and decide when they want to eat it.
With the real-time data that automation also provides for staff productivity, the FNS department can increase accountability, allowing staff and management to improve patient care delivery cooperatively. Not to mention, offering staff healthy eating programs, web menus, nutrition labeling, and customer loyalty programs encourages them to make safe and healthy meal choices on-site, and even allows them to receive an incentive!