Customer Care
Welcome to the Family!
When you are part of the Computrition family, you can expect nothing but the very best service. From guidance through the implementation process to training with the software and helping maintain the applications to maximize its utilization, we are only a phone call away! We provide a full range of services to assist with all your operational needs.
TRAINING
Empowering users with the skills to become comfortable and confident in using our solutions is a crucial aspect of the automation experience. We offer the following training styles to help build software knowledge:- Computer Based Training (CBT) modules that cover essential information
- On-site training in a classroom environment with hands-on practice during each session
- Web-based instruction that offer “shadowing” techniques
- Telephone training with specific step-by-step instructions
PROJECT MANAGEMENT
Preparing the stage for your success, our project managers help lay out the road map for the implementation process. The team will develop, set up, and manage
- Timelines
- Meeting minutes
- Work breakdown structures
- Project performance reporting
- Project evaluations
- Statements of work
- Operational transition plans
- Project control points and plans
TURNKEY
Offering remote or onsite installation and configuration of Oracle Database/Client and the Computrition suite of applications with our professional services teams’ help.
EXTENDED SUPPORT
Providing additional assistance that extends beyond the standard scope of the initial application support subscription, our support team offers a variety of weekend, holiday, technical, interface, point-of-sale, and Computrition’s Oracle services.
ORACLE SECURITY AUDITING MODULE
Tracking and analyzing any database activity, including database security, access, and usage, as well as data creation, change, or deletion. This module offers built-in support for multiple auditing methods, allowing you to customize your database security to fit your requirements.
POINT-OF-SALE
Assisting SuitePoint! Point-of-Sale customers with onsite installation, including the addition of payroll deduction, various cashless payment types (credit card, Apple/Android/Samsung Pay, gift cards, and declining balance), online account management (Account Connect), and coming soon, retail online ordering (SPOON).
ORACLE DATABASE MAINTENANCE
Offering automatic email alert notifications for many of the tasks regularly performed. Features include:- Export schema (dataset)
- Backup database
- Manage log file
- Cleanup obsolete export files
- Scan alert log for errors
- Monitor disk space
ORACLE DBA REMOTE ADMINISTRATION
Providing remote DBA assistance for your operation that includes access to our staff of Certified Oracle DBAs at any time during the day, week, or year. Some of the features of this service include, but are not limited to:- Standby database
- Periodic performance analysis
- Oracle emergency support
- Oracle software upgrades and migrations
- Backup and recovery support
- Immediate response to any database emergency
CONTACT US
If you have any questions about the services we provide, please contact us at (800) 222-4458.
For further details about our services, please download our Professional and Support Services Guide.
