Welcome to the Family!
When you are part of the Computrition family, you can expect nothing but the very best service. From guidance through the implementation process to training with the software and helping maintain the applications to maximize its utilization, we are only a phone call away! We provide a full range of services to assist with all your operational needs.
TRAININGEmpowering users with the skills to become comfortable and confident in using our solutions is a crucial aspect of the automation experience. We offer the following training styles to help build software knowledge:
- Computer Based Training (CBT) modules that cover essential information
- On-site training in a classroom environment with hands-on practice during each session
- Web-based instruction that offer “shadowing” techniques
- Telephone training with specific step-by-step instructions
Preparing the stage for your success, our project managers help lay out the road map for the implementation process. The team will develop, set up, and manage
- Meeting minutes
- Work breakdown structures
- Project performance reporting
- Project evaluations
- Statements of work
- Operational transition plans
- Project control points and plans
TURNKEYOffering remote or onsite installation and configuration of Oracle Database/Client and the Computrition suite of applications with our professional services teams’ help.
Providing additional assistance that extends beyond the standard scope of the initial application support subscription, our support team offers a variety of weekend, holiday, technical, interface, point-of-sale, and Computrition’s Oracle services.
ORACLE SECURITY AUDITING MODULETracking and analyzing any database activity, including database security, access, and usage, as well as data creation, change, or deletion. This module offers built-in support for multiple auditing methods, allowing you to customize your database security to fit your requirements.
POINT-OF-SALEAssisting SuitePoint! Point-of-Sale customers with onsite installation, including the addition of payroll deduction, various cashless payment types (credit card, Apple/Android/Samsung Pay, gift cards, and declining balance), online account management (Account Connect), and coming soon, retail online ordering (SPOON).
ORACLE DATABASE MAINTENANCEOffering automatic email alert notifications for many of the tasks regularly performed. Features include:
- Export schema (dataset)
- Backup database
- Manage log file
- Cleanup obsolete export files
- Scan alert log for errors
- Monitor disk space
ORACLE DBA REMOTE ADMINISTRATIONProviding remote DBA assistance for your operation that includes access to our staff of Certified Oracle DBAs at any time during the day, week, or year. Some of the features of this service include, but are not limited to:
- Standby database
- Periodic performance analysis
- Oracle emergency support
- Oracle software upgrades and migrations
- Backup and recovery support
- Immediate response to any database emergency
If you have any questions about the services we provide, please contact us at (800) 222-4458.
For further details about our services, please download our Professional and Support Services Guide.
I always appreciate the assistance provided when I call with issues. Our problems are always resolved in a timely manner.
VIRGINIA MASON MEMORIAL HOSPITAL
The Computrition support team, as always, was a major part of our success. They helped with training and go-live as well as support after go-live.
LEGACY HEALTH SYSTEM
Computrition support is wonderful to work with, whether we have an interface question or questions within the application itself. They follow up with us and send supporting documentation.
SAINT LUKE'S HEALTH SYSTEM