Patient Menu Ordering Technology,
Why Every Hospital Should Have It
With everything that happens during a typical hospital visit, meals are probably one part of the overall patient experience that can positively impact satisfaction and safety. Hospital food and nutrition service (FANS) departments know firsthand what a complex enterprise it is to nourish patients properly. Though the production, preparation, and delivery of meals all matter, the ordering process is often given the least attention. But innovative hospitals, like Halton Healthcare, are not taking this task for granted – instead, they are leveraging integrated patient menu ordering technology to optimize their food service operation.
Image by HealthHub Patient Engagement Solutions
A Call for Self-Ordering
When you are responsible for serving an average of 450,000 patient meals annually, as Halton Healthcare, managing orders can quickly become inefficient, costly, and inaccurate, especially when traditional paper menus are involved. Considering Halton processes about 60,000 diet orders and menu changes annually, manually administering the trail of papers would be highly unproductive for their FANS staff. But optimization is attainable with a comprehensive self-ordering system, which integrates patient menu ordering software with a digital platform. Compatible with an on-demand room service program, patients have the flexibility to view menus and initiate meal requests via an in-room TV or tablet. With approximately 30% of patient meal orders being processed through room service and digital self-ordering, Halton has streamlined their overall meal services. Consequently, FNS staff spend less time distributing, collecting, and processing papers and more time on other patient-centered initiatives.
Engaged Patient = Satisfied Experience
Raising the Safety Bar
- “A Healthy Dialogue: Findings.” ACCESS 2022, Canada Health Infoway, 2021, access2022.ca/section/a-healthy-dialogue.
- “Hospital Meal Ordering Software.” Food Management, Computrition, 6 May 2021, www.food-management.com/sponsored-content/hospital-meal-ordering-software.
About Our Partner: HealthHub Patient Engagement Solutions
Headquartered in Mississauga, Ontario, HealthHub Patient Engagement Solutions help Canadian hospitals engage their patients and transform their experience through our digital bedside patient engagement platform. They are proud healthtech advocates, partnering with healthcare leaders, empowering patients to play an active role in their care and providing clinicians with real-time access to information. We’re driven by our passion to help deliver the best care and experience possible. To engage with them, please visit www.healthhubsolutions.ca