FAQ

We just loaded Hospitality Suite 18.12 and Inventory Connect. Before we loaded all the new software I was a user with All Privileges, but now I can’t log into Inventory Connect.

You need to log into Hospitality Suite Security to activate the new security lines for Inventory Connect.

How can I select a single date in the calendar as opposed to a date range?

To select a single date, select the date twice.

I am getting an "Aggregate exceptions" error message when trying to close a requisition. What is causing this?

The settings, Require Signature upon Requisition Close and Enable Perpetual Inventory Tracking are not consistent amongst all users. Make sure all users have the same settings. Ensure that no users are logged into Inventory Connect when making changes to the settings.

Can a template contain items that are not needed for immediate delivery?

Your template may contain all items that can be delivered by any date. Templates are merely designed to help create requisitions based on recurring cost center needs. When the template is used to create the requisition, the item quantities default to zero. If an item is not needed for a new requisition, leave its quantity as zero. When you close that requisition, all items left with a value of zero for the quantity will be automatically deleted.

When I try to log in, I get an error message about the database version. What does that mean?

If you attempt to log in to Inventory Connect, but have an incompatible version of Hospitality Suite, an error message displays below the Inventory Connect logo, as shown in the following image:

I am buying applesauce in a can, but I am issuing it as a 4 ounce portion size. How do I change the issuing size?

Refer to Modifying the Issue Size of an Item for more details on modifying the issue size for an item in Hospitality Suite on the Issuing tab.

I produce soup as a Finished Good and the bag size is 12 gallons. If I try to issue it in Hospitality Suite and/or Inventory Connect, the issue size I see is a gallon. This allows me to issue soup in a smaller size than my minimum issue size. How can I fix this?

Refer to Correcting the Issue Size of a Finished Good Recipe for more details on setting up the issue size of a finished good item to ensure it cannot be issued at less than the full portion size.