Ordering a Guest Meal

You can order a meal for a patron's guest. The ticket for the meal can be printed immediately or scheduled for delivery with the patron's meal.

To order a guest meal:

1. On the record for the patron with the guest, select the date for which you want to order a guest meal.
2. In the list, select the appropriate meal.
   
3. Under the Selected Items list, click Guest Tray. The Guest Tray dialog appears.
   
4. If you want to specify a name for the patron's guest, in the Guest Name box, enter a name for the guest.
5. In the Guest Menu list, select the menu from which the guest will order.
6. Click Select Menu Items.
   

A guest record appears displaying the menu for the specific date and time selected in steps 1–2.

7. To add a menu item to the guest's meal:
   1. On the left menu, select the category (publishing group) for which you want to view menu items.
   
   2. In the center section, select the menu item you want to add.
   
   Note: While the Selling Price for menu items in a guest meal is displayed in the application, you cannot charge the guest directly for their selections through Bedside Connect / Room Service Connect.
   3. If you want to increase of reduce the portion size to order, continue as follows:
      • If you want to increase the portion size of the item, click .
      • If you want to reduce the portion size of the item, click .
   4. Manage the selection as needed:
      To add a note for the selection

      1. Click to expand the menu item.
      2. Click Notes.
      3. In the Notes box, enter the note you want to add.
      4. Click Save.
      To view nutrients for the selection

      1. Click to expand the menu item.
      2. Click View Nutrients. The option expands to display nutrient information for the menu item.
      To remove the selection

      1. Click to expand the menu item.
      2. Click Remove Item. The selection is immediately removed from the Selected Items list.
8. To add a menu item not on the menu to the guest's meal:
   1. On the left menu, click Request Items.
      
   2. In the search box, enter a keyword for the item for which you want to search.
   3. Click . You can also press Enter. The search results appear.
      
   4. If you want to filter the displayed search results, in the search box, enter an additional keyword with which to filter. The results filter as you type.
      
   5. From the results, select the request item you want to order. The item is added to the Selected Items list.
9. Repeat steps 7–8 until all menu items you want to order have been added to the Selected Items list.
10. If you want to add a note to the meal, continue as follows:
    1. In the top-right corner of the Selected Items list, click the add note icon. The Meal Notes dialog appears.
       
    2. In the box, enter the note you want to add for the meal.
    3. Click Save.
       Tip: When a meal has a note added to it, a checkmark icon appears on the add note icon.
11. When you are done making selections, order the meal as follows:
    To print a ticket immediately

    • Above the Selected Items list, click Print.
      
    To send a rush ticket

    1. Above the Selected Items list, click .
       

    If a ticket has not yet been printed for the meal, it will be printed immediately.

    2. If a ticket has already been printed for the meal, the Reprint Ticket dialog appears. Continue as follows:
       1. In the Reprint Reason box, enter a reason for why the ticket was reprinted.
       2. If you do not want the reprint to be recorded in tray count reports, click to clear Record Reprint for Tray Count Reporting.
       3. Click Reprint.
       
    To reprint a ticket

    1. Above the Selected Items list, click Reprint. The Reprint Ticket dialog appears.
       
    2. In the Reprint Reason box, enter a reason for why the ticket was reprinted.
    3. If you do not want the reprint to be recorded in tray count reports, click to clear Record Reprint for Tray Count Reporting.
    4. Click Reprint.
    
Note: You cannot schedule a guest meal at a later time by itself. A guest meal will use the scheduled delivery time set for the patron's meal.