Logging In to BC / RSC

Bedside Connect and Room Service Connect use a two-step login system to accommodate facilities with Single Sign-On enabled. On the first login screen, you will be prompted to enter the company and host name. If SSO is enabled, you will be logged in. If SSO is not set up, you will then be prompted to enter your user name and password on a second login screen.

To log in to Bedside Connect / Room Service Connect:

1. In a browser, open the web address of your Bedside Connect / Room Service Connect deployment.
2. If using Room Service Connect, select the mode you want to use:
   • If you want to log in to Call Center Mode, click to select Call Center Mode.
   • If you want to log in to Bedside Mode, click to select Bedside Mode.
3. In the Company box, enter the name of your Hospitality Suite company/schema.
4. In the Host box, enter the name of your Hospitality Suite host.
5. If you want Bedside Connect / Room Service Connect to remember your company, and host, click to select Remember Me.
Tip: If you select Remember Me on the first login screen, it will also be selected on the second screen.
6. Click Next.
   
7. If SSO is set up and your user account is linked to a Hospitality Suite account, the Sign in dialog box appears. Continue as follows:
   1. In the Username box, enter your network user name.
   2. In the Password box, enter your network password.
   3. Click Sign In.
   Note: If you are accessing Bedside Connect / Room Service Connect on an iOS device, due to the NTML protocol, you will always see the Sign In dialog box when logging in.
   For more information on setting up Kerberos Authentication to prevent the Sign In dialog box from appearing every time you log into Bedside Connect / Room Service Connect, refer to the Connect Suite Installer User Guide.
8. If SSO is not set up or your user account is not linked to a Hospitality Suite account, an additional login screen appears. Continue as follows:
   1. In the Username box, enter your Hospitality Suite account user name.
   2. In the Password box, enter your Hospitality Suite account password.
   3. If you want Bedside Connect / Room Service Connect to remember your user name, company, and host, click to select Remember Me.
   4. Click Log In.
      
      Notes:

      • If your Hospitality Suite password has expired, a notification will appear after the first attempt to log in to Bedside Connect / Room Service Connect after the password expiration. You will have to log in to Hospitality Suite again to be prompted to change your password.
      • The ability to store passwords for the Bedside Connect / Room Service Connect login screen is handled by the browser you are using, not by Bedside Connect / Room Service Connect. For security purposes, using this feature with Bedside Connect / Room Service Connect is discouraged. It can usually be disabled, though the location of these settings varies from browser to browser. Contact your IS team to assist as needed.