FAQ

Access to the Settings page is found in the Saved Searches screen. Select the Settings button at the top of the screen. The options in Settings affect BSC/RSC globally, so access is limited to system administrators. If you wish to change something that requires access to the Settings page, please contact a system administrator.

Select the Filter By... button on the top left of your screen in the Full Patron List. Select ORDER STATUS and choose Not Ordered. Ordered shows all the patrons who have made their selections, and All will display all patrons, regardless of their order status.

If SmartSubstitutions was run and house selections are made, the Order Status will appear with a House icon. Only selections made by a user appear with a checkmark.

If new rooms have been added in Hospitality Suite, these rooms will also need to be added to all associated Room Location selection sets. Once this is done, the new rooms will appear in Bedside / Room Service Connect.

The publishing groups that you see in the Patron Meal Selection, Additional Trays, and Guest Tray selection are controlled in Settings. Access Settings from Saved Searches, and expand the drop-down menu under Publishing Groups to Display on Menu Page. Select which publishing groups you wish to see, and save your changes. For more information, see Settings.

For Room Service customers: Once a kitchen ticket has been printed, all aspects of the meal become read-only. Information such as existing recipes, portions, comments, etc. are visible, but cannot be changed. The only functionality that remains active is the Reprint button.

For non-Room Service customers: Printing an initial (primary) tray ticket in Hospitality Suite does not disable any functionality. Starting over, edits to existing recipes, changing portions and quantities, request items, and related functions are still available. However, once an additional tray is added, no further changes can be made to the initial tray, and no changes are allowed for additional trays after they are printed. The only functionality that remains active is the ability to reprint the ticket.

When you select an item in the patron meal selection screen or the Selected Items list, you have an option, Lock Item. If you select this, the item will not be removed when SmartSubs is run. See SmartSubstitutions in the Hospitality Suite Help Manual for more information on SmartSubs.

Guest trays cannot be edited once they are printed. If more items need to be added to the printed guest tray, additional guest trays will need to be created. On the Guest Tray dialog, select Add New to create more guest trays.

Once a patron meal ticket has been printed, only the items selected and their corresponding publishing groups will display for the patient menu.

The recipe may be blocked from appearing based on two global settings that control which recipes appear for menu selection. Verify that the publishing group assigned to the new recipe is selected to appear. This setting is found in the Global Settings, accessible from the Saved Searches screen. Also confirm within those same settings by which name, Recipe Name or Menu Item Name, the recipes are set up to be displayed.

There are several factors that might be at play. The Delivery Time option will not appear if the meal is nearly over or already over based on the Meal table, Lead Time, and Print Interval as set in Hospitality Suite. If the patron tray ticket needs to be printed, and they cannot simply skip the meal, the ticket must be printed manually.

If the patron's diet is NPO, the ticket must be printed from the Guest Tray screen. The delivery button is only activated if a patient has a PO diet order and once menu selections have been made.

Only recipes that are not already on the patron's current menu will be found using Request Items.

Alternatively, you can search within the menu publishing groups to find the recipe.

The Meal defaults to the first meal available as set under Meal Options for each new patron selected.

In the example give, Breakfast set as the first meal of the day.

In Bedside / Room Service Connect, the recipe name is displayed based on the chosen Global Settings option of Recipe Name or Menu Item Name. In Hospitality Suite, the Menu item name information is pulled from the Publishing tab under Recipes.

The Publishing Group table as set up in Hospitality Suite is displayed in alphabetical order. The publishing groups appear in Bedside / Room Service Connect as they are set in the Global Settings. In the Global Settings, you are able to set which publishing groups appear and which don't, as well as the order they are displayed in. Access to the Global Settings is restricted to administrators only.

The nutrients that appear in the recipe and menu analysis are controlled in Settings. Access Settings from Saved Searches, and expand the drop-down menu under Nutrients to Display for Recipe/Menu Analysis. Select which nutrients in the Available column you wish to include in the Selections column, and save your changes. For more information, see Settings.

In all versions of Bedside / Room Service Connect versions 2.3 and higher, the version number you are using is found on the bottom of the page.

If you encounter this error, it means that the server is attempting to access a valid company (schema) that has been configured incorrectly and does not exist on the appsettings.json file