Gen Gagnon started her journey at Computrition as an implementation manager, working closely with clients to ensure a successful transition from a manual or competitive system to a successful go-live. After working in both project management and sales, it became clear that customers needed more support post-implementation. Thus, Gen spearheaded the Account Relationship Management (ARM) team to take a more proactive – rather than reactive – approach when it comes to clients’ problems. She couldn’t be prouder of her crew, and you can meet the members by watching our quick videos on the ARM page. Remember, they are here to help you, and they’re only a call or e-mail away!