Hospital Foodservice Efficiency: City of Hope Spotlight
Hospital Foodservice Efficiency: City of Hope Spotlight
For over a decade, City of Hope (COH) in Duarte, CA, has leveraged Computrition’s software to streamline their foodservice operations. Their innovative use of technology in hospital foodservice has facilitated remarkable efficiency and growth. Discover their success story and how they have enhanced productivity and patient satisfaction.
COH’s room service program enables patients to select their meals from a personalized menu and receive on-demand meal delivery. Provided with nutritional information and allergy alerts, patients can make informed selections that meet their dietary needs. These features give patients greater control over their meal choices, improving their overall satisfaction with COH’s services. Furthermore, room service helps ensure that meals are delivered fresh and hot, thereby reducing meal waste.
COH utilizes tray tracking to help reduce tray delivery errors, positively impacting patient satisfaction. They effectively track every meal from when it is prepared in the kitchen to when it is delivered to the patient, verifying accuracy and timeliness. Consequently, fewer trays must be re-prepared, saving time and minimizing waste.
Additionally, COH has benefited from tray reporting functionality, which enables them to generate customized dashboards that provide real-time information on their operations. By tracking key performance indicators, they can identify areas for improvement and then take proactive measures to address those. By making informed decisions based on current data, COH has increased hospital foodservice efficiency and staff productivity.
By analyzing food production and consumption data, COH has discovered more opportunities for waste reduction and operational efficiency. These improvements have resulted in significant cost savings, which they can reinvest in other areas of the hospital.
With inventory management software, COH can track inventory levels in real time and receive alerts for low stock levels. As a result, they can avoid stockouts and confirm they have the necessary ingredients and supplies to prepare meals.
Incorporating data warehousing technology into their foodservice operation enables COH to store, organize, and retrieve data quickly and easily. Proper data management has freed up time for the team to focus on analyzing the data rather than searching for it.
Working Together
Computrition is immensely proud to partner with customers like City of Hope to foster innovation, progress, and quality care. Our Prodigy Award celebrates and champions such successes, and we commemorate COH for being in our Hall of Fame!
If you are seeking a partner who will work alongside you to achieve your facility’s goals, please contact us!