TouchPoint Dining is an add-on module that acts as a bi-directional data transfer facilitator system, allowing the movement of information between a meal ordering system and Hospitality Suite, Computrition's comprehensive foodservice and diet office software solution.
The technology is currently being used at Scottsdale Healthcare in an integerated on-demand room service system, leveraging the power and nutrition intelligence of Hospitality Suite and Skylight ACCESS (Skylight Healthcare Systems' interactive bedside communication and meal ordering system).
Skylight ACCESS displays clinically valid menu items (relayed from Hospitality Suite) that can be ordered by the patient. Using a standard pillow speaker/bedside remote control, patients order their desired items from the TV and Hospitality Suite subsequently processes the order and generates kitchen tickets. This entire process helps improve the efficiency of the entire meal delivery process.
“Scottsdale Healthcare has a history of innovation, and we want that to continue,” said Betty Ann Stephenson, Scottsdale Healthcare’s director of Hospitality Services. “By switching to a room service model where patients select their meals using the...system, we expect to improve patient satisfaction by providing high-quality service.”
With this integrated system, patients receive:
- The ability to select their preferred meals
- Nutritional data and analysis for menu items ordered
- Menus specific for them with allergies and restricted food items removed, ensuring that menu offerings are appropriate for their therapeutic diets
Healthcare foodservice and clinical nutrition teams are provided with the ability to:
- Diminish food waste by delivering food that patients request
- Reduce the number of patients needing staff visit to order meals
- Increase labor savings by decreasing diet technicians required to operate a room service call center
- Reduce the cost and reliance on paper menus
For more information on TouchPoint Dining, Skylight ACCESS, and the integrated system at Scottsdale Healthcare, call us at (800) 222-4488 or see the resources below:
About Scottsdale Healthcare
Scottsdale Healthcare is a nonprofit organization founded in 1962. Today, they provide services to the entire Northeast Valley and beyond through their three campuses, two hospitals, outpatient centers, home health services and a wide range of community health education and outreach programs. www.shc.org.
About Skylight Healthcare Systems
SkylightSM Healthcare Systems installs and operates the ACCESSSM Interactive Patient System. Founded in April 1999, Skylight Healthcare Systems developed its applications and technology utilizing a dedicated, high-speed digital network, interactive set-top boxes, a proprietary user interface, and existing televisions or flat-panel displays in hospital rooms. www.skylight.com.
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