Hospital Tray Tracking Software Optimizes the Meal Delivery Process

Hospital Tray Delivery Technology Equips Nutrition Services to Heighten Patient Safety & Satisfaction

We know very well that food plays a key role in the patient recovery process. A meal tray can pass through many hands and every step, from ticket creation to tray delivery, has the potential to result in error and possible harm to a patient. Consequently, hospital tray management is crucial. Whether it’s receiving essential nutrients or simply getting a nourishing meal on time, it's important that any food given to patients, especially by tray, be handled with care and attention. After all, a hospital should be a place where individuals go to advance their health, not endanger it.

Clinical Nutrition professionals have an important responsibility to drive hospital initiatives that focus on patient-centered care, provide quality assurance and ensure compliance with patient food safety standards. Meeting these objectives is essential, especially since they can positively impact the reduction of hospital readmission rates and increase reimbursements. For that reason, implementing innovative technology like hospital tray tracking software has proven to be a proactive approach to enhancing clinical outcomes as well as overall patient safety and satisfaction.

By automating with Computrition’s Tray InMotion (TIM) solution, hospital Nutrition Services staff can streamline food distribution and better connect the foodservice supply chain. With continuous tracking starting at ticket creation, Tray InMotion ensures tray delivery times are met, monitors process flow and helps staff locate trays in seconds. These types of enhancements will serve to eliminate the likelihood of a patient asking, "Where is my tray?".

Tray InMotion Snapshot

Responsibilities:

  • Uphold hospital-wide patient food safety standards
  • Ensure patients receive allowable meals

Pain Points:

  • Need for automated tray tracking
  • Provide timely and correct meal delivery
  • Monitor diet order changes

TIM Helps You:

  • Prevent tray errors and eliminate risk of adverse reactions
  • Streamline the food distribution process with real-time tray tracking
  • Improve staff productivity with dynamic dashboard reporting

By automating with Computrition’s Tray InMotion (TIM) solution, hospital Nutrition Services staff can streamline food distribution and better connect the foodservice supply chain. With continuous tracking starting at ticket creation, Tray InMotion ensures tray delivery times are met, monitors process flow and helps staff locate trays in seconds. These types of enhancements will serve to eliminate the likelihood of a patient asking, "Where is my tray?".

In addition to having real-time tray tracking functionality, hospital wristband scanning for patient verification is a preventive measure that all Nutrition Services departments need to reduce risk, both to the patient and the facility, and also to help ensure patient satisfaction. With TIM’s Patient Identification Scanning feature, your hospital can help ensure accurate tray delivery by:

  • ALERTING: Scan the patient’s tray ticket and wristband to verify that you are delivering the tray to the right patient and that the diet order did not change, to help prevent the patient from receiving foods that could have an adverse effect or allergic reaction
  • ACTING: If the scanned diet order of the wristband and the tray or kitchen ticket do not match, the scanner will alert you, so that you can take the appropriate action to deliver the correct meal
  • PREVENTING: Prevent patients with a newly changed diet order, such as NPO, from receiving a tray, to help prevent any complications that could result from its delivery and consumption
  • VERIFYING: Scan the wristband as another form of a patient identifier, to avoid verbal verification of identification
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Take Tray InMotion to the next level! To help further streamline your operational efficiency and fully maximize the automation of tray distribution management, Computrition offers the Operations Connect Tray Service – a web-based dashboard that provides dynamic reporting to effectively monitor hospital tray delivery stats and staff performance. Having the ability to oversee the hospital tray delivery progress at all stages and identify the location of bottlenecks for late trays are vital to the success of your department. With this solution, staff can access the necessary tray data in a sleek dashboard format, alleviating the inefficiencies of running multiple reports. More importantly, the accessibility to view metrics via a mobile device, desktop, or monitor in the kitchen or diet office will be resourceful for ensuring your Nutrition Services department continually achieves targeted delivery times, develops an optimal daily workflow, and helps boost employee productivity. 

 

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  • Provides real-time tray delivery information to Call Center staff
  • Detailed reporting helps to track and monitor the process flow of the Room Service delivery process
  • Hand-held device barcoding option allows staff to update tray status instantly
  • Ability to scan patient wristbands provides another form of patient identification to confirm tray delivery to the correct patient with the right diet
  • The system offers bold status and warning messages for added confirmation and security measures
  • Alerts users when standard stage delivery times are not met
  • Full integration with Hospitality Suite (HS) – Computrition's comprehensive foodservice and nutrition service software system – displays stage delivery times for each patient
  • Promote patient and guest satisfaction by ensuring trays are delivered and retrieved on time
  • Safeguard patients from receiving an incorrect therapeutic diet and prevent potential harmful outcomes with increased accuracy
  • Improve the meal delivery process flow by identifying areas that delay timely tray
  • Enhance the level of internal communication and service level with the real-time data transmitted to the Call Center staff
  • Equip Nutrition Services staff to elevate departmental performance with metrics to track and benchmark their individual and work delivery times