Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over twenty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.

Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, HACCP guidelines, nutrient analysis and more.

We are currently seeking the following:

Technical Support Specialist

Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service.

Job Description/Specific Responsibilities:

This is an entry-level position in our technical support department providing end-user support for our constantly changing specialized software applications. Training will be provided in the use and support of our software. Team members will provide timely and efficient application and technical support to existing customers via phone, web and/or email; continually review, revise and update customer account data for accuracy, including contacts and mailing information; provide support and assistance to remote and internal team members; address account escalations and deal with unique customer requirements; keep accurate documentation of support activities and communications; assist in software testing; and conduct telephone training as required.

Knowledge and Abilities:

• Must be able to multi-task in a fast-paced environment and set priorities within time constraints.
• Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must.
• Courteous and professional phone manner, demeanor and attitude are essential.
• Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
• Must be willing to work variable hours Monday – Friday from 6:00 AM to 6:00 PM (Pacific time) and on a rotating basis for on-call AM, weekend and holiday beeper support.
  

Keys to Succeed:

• A basic knowledge of Linux and/or UNIX operating systems and familiarity with working in a command prompt/text based environment.
• Working knowledge and experience in remotely managing Linux PC's is preferred
• Strong PC and system navigation skills, experience in a Linux-based environment preferred
• Previous customer service or support and/or basic technical experience
• Excellent verbal and written communication skills and interpersonal skills
  

This is a full-time position located at our corporate headquarters in Chatsworth, CA. It is ideal for those who are self-motivated, dependable and stable. We offer a flexible schedule, excellent career growth opportunities, benefits package, and a great business casual working environment.

If you feel that you are the A Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. Salary is commensurate with experience. As part of Computrition’s evaluation, candidates will be required to complete a background information check, prior to any offer being extended.

Send, fax or email your resume and letter to:
Computrition, Inc.
ATTN: HR Department
19808 Nordhoff Place
Chatsworth, CA 91311
Fax: (818)701-1702
Email: HR@computrition.com