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Computrition, Inc. is the leading provider of fully integrated
foodservice and nutrition management software systems. With over
twenty years in the hospitality and healthcare industries,
Computrition is an international company with offices
throughout the United States and Canada.
Computrition's all-encompassing software systems are designed to increase efficiency
and productivity in the foodservice and/or nutrition services
operation. We provide menu management, inventory control, nutrition
office management, HACCP guidelines, nutrient analysis and more. Put
your nutrition and food knowledge to use in a unique setting.
Computrition allows you to creatively use computers in
nutrition and food service.
We are currently seeking the following:
Technical Support Specialist
Job Description/Specific Responsibilities:
This is an entry-level position in our
technical support department providing end-user support for our
constantly changing specialized software applications.
Training will be provided in the use and support of our software.
Team members will provide timely and efficient application and
technical support to existing customers via phone, web and/or
email; continually review, revise and update customer account data
for accuracy, including contacts and mailing information; provide
support and assistance to remote and internal team members; address
account escalations and deal with unique customer requirements; keep
accurate documentation of support activities and communications;
assist in software testing; and conduct telephone training as
required.
Knowledge and Abilities:
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Must be able to multi-task in a fast-paced environment and set
priorities within time constraints.
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Must be able
to learn and retain knowledge quickly. Problem solving and
troubleshooting skills are a must.
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Courteous and professional phone manner, demeanor and attitude
are essential.
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Must
be able to work independently as well as coordinate efforts with
other team members on universal customer issues.
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Must be willing to work variable hours Monday – Friday
from 9:00 AM to 6:00 PM (Pacific time) and on a rotating basis for
on-call AM, weekend and
holiday
beeper support.
Required Skills and Qualifications:
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Requires basic knowledge of Linux and/or UNIX
operating systems and familiarity with working in a command
prompt/text based environment.
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Working
knowledge and experience in remotely managing Linux PC's is
preferred.
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Strong PC and system navigation skills,
experience in a Linux-based environment preferred.
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Previous customer service or support and/or basic technical
experience required
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Excellent verbal and written communication skills and
interpersonal skills required.
This is a
full-time position. It is ideal for those who are self-motivated,
dependable and stable. We offer a flexible schedule, excellent
career growth opportunities, benefits package, and a great business
casual working environment.
This position is located at our corporate headquarters in
Chatsworth, CA.
Send, fax or email your resume with a cover letter
to:
Computrition, Inc.
ATTN: Jim Davis
19808 Nordhoff Place
Chatsworth, CA 91311
Fax: (818)701-1702
email:
jdavis@computrition.com
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