Hospitality Suite Hardware Requirements

 

Recommended Hardware Specifications: Hospitality Suite v18.x and Higher

Nutrition Care Management (NCM) and Foodservice Operations Management (FOM)

Note:

If virtualization will be used, please see the virtualization section below.
If EasyTouch Menu Selections will be used in a thin client deployment, please see ETMS section below.

Download Hardware Requirements (PDF)


Supported Operating Systems1-15 Users (Concurrent)16-30 Users (Concurrent)31-50 Users (Concurrent)
Database Server (Oracle 11.2.0.4) Windows 2008R2/2012R2

Red Hat Linux 6.x 64bit

Dual Core 2.0GHz, 4GB RAM, 4x146GB SAS Drives (RAID 10) Quad Core 2.0GHz, 6GB RAM, 4x146GB SAS Drives (RAID 10) 8-Core 2.0GHz, 8GB RAM, 4x146GB SAS Drives (RAID 10)


Supported Operating Systems1-15 Users (Concurrent)16-30 Users (Concurrent)31-50 Users (Concurrent)
Application Server

(Only required if deploying in a thin-client environment using Citrix or Terminal Services)

Windows 2012R2 Dual Core 2.0GHz, 2GB RAM, 2x146GB SAS Drives (RAID 1) Quad Core 2.0GHz, 4GB RAM, 2x146GB SAS Drives (RAID 1) Second Server Recommended Built to 16-30 Spec


Supported Operating Systems
Workstation

Tablet

Laptop

*Note: Windows Home Editions are not supported.

Windows 7 64bit*

Windows 7 32bit*

Dual Core Pentium, 4GB RAM, 2GB Disk Space Available

(Citrix client or RDP client required if deploying in a thin-client environment)

Additional Modules

Click on a section below to reveal detailed information.

HL7 Interface

Computrition’s HL7 Interface is typically provided as a full turnkey on either a physical rack mounted server or a VMware packaged image. This interface provides a unidirectional, HL7 compliant interface with a facilities electronic medical record system in order to pass Admit/Discharge/Transfer and Diet Orders over to the Oracle database based upon applicable business rules that are put into place. The interface will be utilizing Red Hat Enterprise Linux Server Entry Level as the operating system. Please note that although Computrition includes Red Hat for installation purposes, it is the responsibility of the client to register it with Red Hat in order to receive critical patch updates. The approximate cost for the workstation edition is $349 per year. If your organization does not want to incur the cost or Red Hat License then CENTOS is supported as an alternative.

If deploying the interface in a virtual environment please use the following specifications:

  • 1 vProcessor
  • 1GB RAM
  • 20 GB HDD Space (Single Site) 40GB HDD Space (Multi-Site)

Room Service

Computrition's Room Service module requires the use of point-of-sale receipt printers, referred to as kitchen ticket printers, in order to print off the on-demand tickets used in this module. Only the following printers are supported:

*Note: Ethernet modules are required for all the following devices.

  • Epson TM-T88V (Thermal)
  • Epson TM-H6000IV (High Speed Thermal)
  • Epson TM-U230 (Impact)

EasyTouch Menu Selections (ETMS)

EasyTouch Menu Selections, also referred to as ETMS, is a touch screen-based user interface used for taking room service orders. Although any touch screen device can be used, Computrition recommends the ELO 1715L. Although the software has been optimized for use with a touch screen, a mouse and keyboard may still be utilized as the touch screen is not required for the operation of the software. ETMS requires the installation of .NET 4.0 (Full Package) or higher in order to operate. If ETMS will be deployed in a Citrix environment, please add 1GB of RAM to the Citrix server for every 5 concurrent users who will be accessing the software.

Tray InMotion (TIM)

The Tray InMotion module, also referred to as TIM, is a real-time tray tracking solution that utilizes iOS based hardware devices. The following devices have been tested with TIM.

  • Latest generation iPod Touch, iPad Mini, or iPad

In addition to the scanning devices needed, a middleware piece of software, the TIM Processor, will need to be running in order to send the transactions over to the Hospitality Suite database. It is recommended to provision a small VM server in order to run this middleware component. This server would need a static IP address and allow communication from the wireless devices. All communication and setup of the iPod Touch’s will be over the wireless network. In the event the wireless connection is not available some scanning functions can still occur, but in an offline mode until connectivity is restored and the transactions pushed across.

For the middleware VM server, the following specifications are recommended;

  • Windows 2012R2
  • 2 vProcessors
  • 4GB RAM
  • 5GB Available Disk Space

XChange Gateway

Computrition’s XChange Gateway product is a bi-directional interface that can process XML GET and POST commands in order to send or receive data from the Hospitality Suite Oracle database server to any 3rd party product that has the ability to send/receive such data. Upon purchase of this module Computrition will supply the API in order for the facility to be able to utilize this web service. It is typically recommended to provision a small dedicated VM server to this process with the following specifications:

  • Windows 2012R2
  • 2 vProcessors
  • 4GB RAM
  • 5GB Available Disk Space

Web Menus/Web Menus Mobile/Web Recipes

Computrition’s web products are pre-built web components that are used for the viewing of menus and recipes on a client’s local intranet or on their main facility internet website. It is recommended to have this product installed on the local facilities web server or on a web server of its own. The following hardware and software considerations should be met if deployed on a VM server:

  • Windows 2012R2
  • 2 vProcessors
  • 4GB RAM
  • 5GB Available Disk Space

Inventory/Bedside/Room Service Connect

Computrition’s Connect products are pre-built web components that can service and fulfill a variety of needs and tasks. These modules can be put on new or existing web servers for rapid deployment.

  • Windows 2012R2 w/ IIS 8.5
  • 2 vProcessors
  • 4GB RAM
  • 5GB Available Disk Space

The following devices/browsers are supported:

  • Mobile devices:
    • Apple iPad 2 or higher and all versions of iPad Mini with iOS 9 or iOS 10.
      • Safari
    • Windows Tablets with Windows 10
      • Google Chrome
      • Internet Explorer 11
    • Android devices are not currently supported
  • Personal Computers:
    • Windows PC’s with Windows 7 or Windows 10
      • Google Chrome
      • Internet Explorer 10 and 11

SuitePoint! Point-of-Sale

Computrition's SuitePoint! product is integrated into the same database as FOM/NCM. A separate database is not required, it will simply reside in an additional schema within the same instance.

If the SuitePoint! database will be installed on its own server, either Windows 2012 R2 or Red Hat Enterprise Linux 6.x should be used with the following specs.

  • Dual Core Processor 2.0GHz or better
  • 4GB RAM
  • 2 146GB SAS Drives (RAID 1)

Nutrition Food Labeling (NFL)

Computrition's Nutrition Food Labeling module, also referred to as NFL, has the ability to print out labels in two ways. The first method is using a standard laser printer utilizing Avery-style labels, specifically, the 5514 weatherproof label. The other method for printing out such labels requires the use of a label printer, specifically the Zebra T230 with a 72292 roll; this is the only label printer supported at this time.

Virtualizing

Note: Any Computrition product can be installed in a virtual environment. However, if virtualizing the database, please see the below statement. As server virtualization becomes more popular, there is an increasing number of customers asking to migrate over to this platform. Oracle does not certify its products in a virtual environment and can only provide assistance if the specific issue has been determined to not be a result of the VM environment itself. The main reason is that in a virtual environment, the standard practice is to over-allocate resources on the host machine. Often times, sharing out more resources than what actually exists on the physical hardware. This can cause contention issues while multiple servers battle it out for the same resources. The end-result of this is that the database can suffer major performance issues which are unresolvable from a Computrition standpoint and will not be supported by Oracle.

Computrition will support installation in a virtual environment provided the guidelines & exceptions are followed below.

  • If the Oracle database is virtualized, it is recommended to use a SAN storage device.
  • The same hardware specifications listed above apply to a virtual environment as well. These resources must be dedicated in the guest VM and not shared with other guest VMs.
  • Please note that even if the above considerations are met, performance may still vary depending on the exact configuration of the virtual environment. If a problem were to surface that is deemed an Oracle issue, they could require proving the error out on a physical device before they will assist. Although these situations are few and far between, it is a possibility and could hinder support from them.
  • Please contact Computrition's Technical Support team before utilizing a virtual environment in order to go over specific deployment strategies and licensing requirements.